Privacy Policy
PRIVACY POLICY
This Privacy Policy ("Policy") is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011. This Policy is an electronic record as contemplated under section 2(t) of the Information Technology Act, 2000 and does not require any physical or digital signature.
INTRODUCTION
The online store www.zekio.in ("Online Store") is owned and operated by ZEKIO, under the laws of India.
Users are requested to read and understand this Policy carefully before using or accessing the Online Store. This Policy explains how ZEKIO collects, uses, and protects user information while providing its services. This Policy is binding on every user of the Online Store. Users who do not agree with the terms of this Policy should not use or access the Online Store.
ZEKIO reserves the right to change, modify, or update this Policy at any time with or without prior notice. By continuing to use the Online Store, users confirm they have read, understood, and agreed to be bound by this Policy, including any future modifications.
USER INFORMATION
"User Information" includes personal details that can be used to identify or contact a user, such as name, email address, residential address, phone number, and other details collected by ZEKIO to provide services through the Online Store. Users may choose not to provide certain information, in which case specific services may not be accessible.
ZEKIO collects information when a user creates an account, browses products, makes a purchase, posts reviews, participates in offers or contests, or contacts customer support. This includes technical data such as IP address, login ID, device information, transaction history, and session details.
ZEKIO may use cookies to enhance the user's experience and personalize content. Users can manage cookie preferences through their browser settings.
USE OF INFORMATION & DISCLOSURE
ZEKIO uses User Information to:
- Respond to queries and customer support requests
- Process and fulfill orders and payments
- Improve and personalize the Online Store experience
- Detect and prevent fraud or misuse
- Send relevant marketing communications (with opt-out option)
- Comply with legal obligations
ZEKIO does not sell or trade User Information. Information may be shared with trusted third-party service providers for delivery, security, and technical operations, strictly for the purpose of serving users. Information may also be disclosed if required by law or court order.
SECURITY & USER RESPONSIBILITY
ZEKIO implements industry-standard security measures to protect User Information from unauthorized access or misuse. However, no online platform can guarantee 100% security.
Users are responsible for maintaining the confidentiality of their account credentials and should log out after each session. ZEKIO is not liable for any unauthorized account activity resulting from user negligence.
ZEKIO shall not be held responsible for loss or misuse of User Information caused by Force Majeure Events including fire, flood, cyberattacks, system failures, or other events beyond reasonable control.
THIRD PARTY WEBSITES AND LINKS
The Online Store may contain links to third-party websites. ZEKIO is not responsible for the privacy practices or content of such websites. Users access third-party links at their own risk and should review the respective privacy policies of those websites.
GENERAL TERMS
This Policy should be read alongside ZEKIO's Terms of Use and Terms and Conditions of Sale.
User Information may be retained in ZEKIO's database for a period after the user ceases to use the Online Store. User Information may be processed in countries outside India in compliance with applicable laws.
IMPORTANT: Please record an unboxing video at the time of delivery. This is essential for resolving any disputes related to wrong, missing, or damaged products. Refund claims in such cases will only be processed if an unboxing video is available.
GRIEVANCE OFFICER
For any complaints or grievances, please contact:
ZEKIO Support Team Email: support@zekio.in
GOVERNING LAW AND JURISDICTION
This Policy shall be governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the competent courts in India.